Magic Jack Problems And Customer Service

With the popularity of VOIP phone systems, alternative phone services are high in demand these days. Many people across the globe have started saving money by incorporating these systems into their household. Though there are several VOIP service providers, Magic Jack is one of the most popular choices among all. The company provides its service at low initial cost and easy installation. This phone service is most beneficial for those who want to save money, however, many individuals who have switched to this service have complained about Magic Jack problems.

One of the most common problems associated with Magic Jack is the call quality. It is true that the Internet has not yet been perfected and web technologies are still in its infancy. Users complain that the call quality is not at par with the regular cellphone. With increased echo in the calls and noisy artifacts sneak into the sound quality; and consumers often complain that calling the Magic Jack customer service number is not of any help, as it is expected to be.

Magic Jack problems

Magic Jack problems

The customer service agents choose to offer service in a virtual format straight from the company website. Some most common questions have been incorporated in the Frequently Asked Questions section and live virtual support answers only some fundamental questions. However, the phone support is only for intense cases of customer dissatisfaction and therefore, many people are left unhappy.

It is true that the unit is very cheap and one cannot expect best quality call at such a low-cost service. Other providers though have a like unit, but they don’t have similar problems as the Magic Jack. The company, however, guards these asserts and addresses that the service is in regular research and development for improving customer trustworthiness and service levels. Recent software updates have solved a few common problems.


magicJack: PC to Phone Jack

  • Local/long distance/international calling
  • magicJack is free for first year
  • Each magicJack includes a free phone number to receive call from anyone in the world
  • Free outbound local and long distance calls

Add magicJack Telephone Adapter to your PC and you can make telephone calls within the USA and Canada for FREE! Skype uses a peer-to-peer network, whereas magicJack uses a dedicated telephone networkOther VoIP carriers do not have dedicated telephone networks, and lease this service from other companies. That means higher costs and poorer reliability. magicJack uses its own dedicated telephone network. You can use magicJack with either a regular telephone handset, or with a headset. You can also use both, and switch between the two. You can move magicJack between Internet providers. You can use magicJack from anywhere in the world (where broadband web access is available). It requires – PC – Windows XP or Vista operating system; (Mac/Apple expected soon); Broadband, high-speed internet, cable internet, DSL – WiFi – WiMax magicJack comes with an easy-to-use device to allow you to use a regular telephone handset. Service is free for 1st year. $20 per year thereafter.

List Price: $ 43.12

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Magicjack Phone Device – Magic Jack VOIP Phone Device

  • Free local and long distance calls
  • Free phone number – any area code you would like
  • Free call waiting, Caller ID, Voicemail
  • Portable to any computer with a USB jack running Windows XP or Vista
  • Take magicJack when you travel and make free phone calls from anywhere in the world!

With magicJackTM never pay a monthly phone bill again. Simply plug the magicJack into the USB port on your computer with a highspeed internet connection, plug in any phone or phone system and you’re done! Never again pay a monthly telephone line charge or any bills for local or long distance calls! With Magic Jack there are no contracts. There are no hidden charges or fees.

List Price: $ 42.99

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VTech CS5111 Cordless Phone, Silver/Black, 1 Handset

  • Cordless phone system with caller ID
  • Operates on 5.8 GHz frequency that won’t interfere with wireless networks
  • Caller ID/Call waiting compatible with memory for last 45 callers
  • Phonebook directory with memory for 20 entries
  • User selectable ringtones

Vtech 5.8 GHz Cordless Phone with Caller IDThe Vtech CS5111 Cordless Phone with Caller ID operates on the enhanced 5.8 GHz frequency for clear reception that won’t interfere with WiFi networks in your home. The handset features a large, lighted display that makes for easy viewing. The CS5111 is caller ID/call waiting compatible, which tells you the name, number, time and date of incoming calls, even when you’re already on the phone. It stores the information of the last 45 callers. The phone has a phonebook directory that stores 20 names and numbers which can be dialed with the touch of a button. There are also nine speed dial presets and an indicator alerting you of a waiting voicemail. Users can choose from a set of ringtones to personalize their phone. The handset fits comfortably in the hand and the phone includes a wall mount bracket for placement options.

List Price: $ 24.99

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