There are plenty of things and factors that most call center agents need to consider in finding the right type of call center headsets. Since call centers consider the headsets as a major business tool that will greatly affect the performance of their business, they need to invest in best call center headsets that they could find. The very first thing that they must do, of course, is to identify their needs and requirements.
One of the most essential factors that needs to be prioritize is the sound quality of the headset. Its capability to cancel or drown the sound within the environment is very important for better and clearer communications. Active noise cancellation is an important feature that the best headset must have.
best call center headsets
It essentially cancels out or drowns the noises around a short perimeter within the environment and this will surely promote clearer communication line. It is advised to avoid noise-canceling models which contains “sound tubes.” The perimeter of sound tube models is too wide and will pick up conversations from other call center agents in the floor. With better sound quality, customers will generally be happier with the service and performance of the employees, and this will also result to better and improved call center metrics and ratings. Thus, the call center agents will also be more satisfied and feel fulfilled with the quality of their own job performance, and this will lessen the turnover rate and increase professionalism within the corporation.
Another essential factor that needs to be considered is the compliance with the health and safety legislation. We must make sure that these headsets will not damage the health of the employees using them for at least eight hours a day. And because these headsets will be used for 24 hours per day and 7 days per week, making sure that we buy the one that is made of heavy duty material and is durable enough to last a lifetime is very necessary. Of course, we do not want to keep on buying new sets of headphones just because they are easily damaged due to wear and tear.
Plantronics S12 Corded Telephone Headset System
- Over-the-head and over-the-ear configurations
- Volume and mute controls
- Noise-canceling microphone, call clarity technology
- Convenient headset stand
- Compatible with single and multi-line phones
Plantronics S12 Telephone Headset System 65145-01 Headsets & Earsets The Plantronics S12 Telephone Headset System offers hands-free convenience and comfort and includes a 2-in-1 convertible headset for over-the-head stability or over-the-ear convenience, a noise-canceling microphone for superior sound clarity, and the Firefly in-use indicator light that lets others know you are on the phone. With a 5.75-by-9.0-inch footprint, the S12 fits easily onto available desktop space, while a headset stand provides a convenient resting place for the headset.
Plantronics S12 Telephone Headset System Over-the-head and over-the-ear configurations
Noise-cancelling microphone, call clarity technology
Volume and mute controls
Convenient headset stand
Compatible with single and multi-line phones Clean Design and Hands-Free Convenience The S12 is a co
List Price: $ 107.79
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Dual Ear 2.5mm Call Center Headset for AT&T, Cisco SPA Series, Cortelco, Grandstream, Polycom SoundPoint IP 321/331 and Pro SE-220/225, RCA
- lightweight over the head, Soft leatherette ear cushion for all-day comfort
- Flexible Long-lasting metal microphone boom and adjustable headpiece
- Built-in Acoustic Shock Protection, to prevent electric overload
- 5ft Quick disconnect cord with 2.5mm Connector
- Great sound, Comfort, Durability, Compatible with most phones with 2.5mm headset jack
OvisLink headsets are designed for call center, service center, tech support center, office environment and telemarketers. It comes with premium voice quality and comfortable ware design. Acoustic Shock Protection features on OvisLink headsets prevents electric overload. If there is electric overcharge single of 6v above comes to the receiver, it will be cut off automatically.
OvisLink call center headset services you with all-day comfort and superior sound quality.
With its lightweight over-the-head dual leatherette earpieces design, you may wear it all day and feel comfortable. Compare with sponge, leatherette cushion is smoother, soft and durable. The leatherette cushion and MIC cover are removable. Call center may replace new cushion and MIC cover for the headset when they need to pass a used headset to a new employee.
Its noise-canceling microphone reduces surrounding background noise while giving you crystal clear phone calls. The Flexible microphone boom can be rotate for place
List Price: $ 56.95
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Call Center Hands-Free Headset with Comfort Fit Headband for NEC Aspire Nortel M2616 M3904 Plantronics A100 T10 T20 T100 S11 S12 Aastra Telecom Shoretel Avaya Telephone
- Direct connect over the head headset, no additional amplifiers or adapters required.
- Soft leathered ear cushions for all day comfort.
- Superior quality sound with the flexible adjustable noise cancellation microphone.
- Comfortable lightweight design, shirt clips included.
Keep your hands off the phone using this headset. You can increase productivity by working on your computer, taking notes, and handling other tasks – hands-free – while talking to your customers. Enjoy the benefits of completing calls faster and with less likelihood of errors. This headset model offers a substantial increase in comfort and productivity over a handset. The most cost-effective headset solution. Just plug directly into your headset-ready telephone! The headset complete with a 10-feet coiled cord with RJ12 handset plug Modular Plug. You just simply plug this modular plug into the headset jack on your phone and it’s ready to be used. Adjustable with noise cancellation technology microphone improves voice clarity. 1 Year Manufacturer Warranty.
List Price: $ 34.95
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